Shot Support
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Articles
Recent activity by Shot Support-
My putter tag won't fit in my counterbalance putter grip, what should I do?
What Should I Do If My Putter Tag Doesn’t Fit in a Counterbalance Grip?Shot Scope tags are designed to screw securely into the end of a standard golf grip. However, counterbalance or weighted putte...
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Why does one of my clubs not show up on the 'Clubs' page?
Why Is One of My Clubs Missing from the 'Clubs' Page?If a club isn't appearing under the 'Clubs' tab on your Performance page, there are a few common reasons why this might be happening:1. Only Use...
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Why does my tee shot always move to a different tee?
If your tee shot consistently shows up on a different tee than the one you actually played from, it's likely due to a course mapping issue.What’s Happening?When a tee location isn't properly mapped...
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The GPS on my device didn't work, what should I do?
If your device fails to establish a GPS signal after starting your round at the course, follow the steps below to resolve the issue:1. End the Search for the CourseIf the device is stuck searching ...
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My device shows the 'no courses within 1km' message when I try play at my course, what should I do?
If you see the message 'No courses within 1km' while trying to search for a GPS signal, please follow these steps: Check Course Availability in the App Log into the Shot Scope app and go to the 'C...
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Why are my putts being missed or show as 2 feet every hole?
Why Are My Putts Being Missed or Showing as 2 Feet Every Hole?If your putts are going undetected by your Shot Scope watch, they may appear as 2-foot putts in the system. Below are some common reaso...
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Why on my hole overview, am I seeing tee shots with a club (a driver for example) when I used another club?
Why is My Tee Shot Being Recorded with the Incorrect Club?Our software relies on detecting a tee shot for each hole. If you hit a driver off the tee, for example, and the system fails to capture th...
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I can't connect my device to my app via Bluetooth?
If you're having trouble connecting your Shot Scope device to the mobile app, it's likely because you're trying to connect directly to the device via Bluetooth, rather than through the app. Follow ...
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My watch will not finish its sync/update (wheel keeps spinning/bar won't complete), what should I do?
If your sync or update is unsuccessful and you receive an error message could you please try the following steps below to resolve the issue: 1) Disconnect the watch 2) Hard re-set the watch (hold t...
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My watch is stuck on the 'connect' screen, what should I do?
If your watch is stuck on the screen that says 'Connect' please try the following: 1) Turn your watch on by pressing the top left button 2) Hold the top left button down for 15-20 seconds until the...